Safety of all our clients are very important for us as well as our leaders and guides. In that reason we’d like to give you some guidelines to follow up during the journey.
We do not allow any form of transportation we use, such as trains, boats or buses, to pass over the roof. We accept that seat belts are not readily available for all of our transportation in rented or public vehicles. In available locations, we hope our travelers will use it.
Licensed motorcycle taxis (riding as a passenger with a licensed local driver) may be an alternative mode of transportation in some regions. Team members should consider the risks of such a mode of transportation and check their travel insurance conditions before renting a motorcycle taxi, as many will exclude motorcycle injuries other than licensed drivers.
Public buses are a common mode of transportation for adventurous trips, and sometimes local buses can be very crowded, with people standing at intervals. Also in the public transport buses door will keep open always. Traveling on the door is very dangerous & it’s risking your life. Get in to a bus should be from the back door and get off from the bus should be from the front door near the drive. This is due to the bus assistant will be near the back door to take care of the passengers get in to the bus and when someone getting off the bus, the driver can see them and will keep stop until you get off the bus. In rare cases, brave travelers will not be able to access a seat and will need to get up, but this period should not be too long and other transportation arrangements will be made if there is no space on the bus.
We trust on public transportation providers to keep vehicles in good condition, but we do not conduct independent inspections of public transport. In the opinion of the team leaders, alternative transportation arrangements will be made if the vehicle is unsafe.
In Sri Lanka, traveling by local bus can be a different experience for you then your home country. If your leader believes a bus driver is driving dangerously, they will ask the driver to slow down and, if necessary, arrange for the team to get off the bus the next time. An alternative mode of transport is then set up.
Privately licensed bus operators / drivers are compulsory to conform to local licenses and vehicle service standards.
- Boats and ferries
We strive to provide or obtain life jackets for all boat and ferry trips included in our routes. Even when we going for whale watching by big cruise which can travel about 100 people, still our cooperative travel company will provide your life jackets. We rely on boat operators to judge local conditions and determine whether the conditions for the voyage are safe. You can find crowded public ferries, when the leader considers any risk unacceptable
Alternative transportation can be organized. On smaller vessels, if the risk of overturning is high, you may be asked to wear a life jacket rather than just having to wear them.
Bicycle helmets are not a legal requirement in Sri Lanka. However, when local rules require all cyclists to wear a helmet (regardless of the duration or type of cycling activity), it may be easier to provide a helmet, or you may be advised to bring your own helmet instead.
Off-road cycling is one of the top activities of the tour, and we provide helmets regardless of local legal requirements. Or in areas where helmets are not reliably provided, you will be advised to bring your own helmets and you will always be asked to wear them when cycling. Our crew always wears helmets when riding a bicycle.
Lodging Safety Standards are frequently examined and monitored by our local operators and suppliers in accordance with local government standards. Government guidelines on the safety principles of the hotels and guest houses we use in many regions are less strict than those that our tourists can use in their home countries.
However, in ‘closed’ hotels (with passageways, multi-storeys, etc.) we try to choose lodging with a second exit point when there is a fire at the main exit. Please note that not all hotels we currently stay in meet this standard.
We urge you to inform your agent of any pre-existing physical or mental health conditions prior to the trip. If your leader is of the opinion that a team member is incapable of engaging in travel activities, he / she has the will and power to act in their defense to prevent that person from refusing to participate in the activity. Before the team and leader begin an activity, our staff will conduct a brief safety briefing.
Most of our trips include a mountaineering feature, an overnight or tiring 10 day walk. Trekking is a specialty of such trips, but naturally you are in a remote area so it is important to consider your ability to travel and your health before booking.
All travelers must have the right shoes and equipment for the trip. When walking, the team should always stay among the designated scouts. Scouting and sweeping will be either two guides, a guide and a leader, or a guide and a traveler. If team members go into the bushes for a toilet stop, they should unknowingly place them on their packing path so they do not go after being wiped out.
The group can travel in pairs or in small groups, but all members should meet together thoroughly at least once every two hours to ensure that they are accounted for. The team should meet at all major intersections to ensure that everyone picks the right fork. Tourists can travel at their own pace between groups meetings.
If local conditions, such as weather or landslides, become an issue, your leader will consult our local guides on ongoing conditions and risk protection. The team leader has the final say on whether or not to proceed.
Symptoms of Altitude Mountain Sickness can quickly affect the health of our customers. Our guides and leaders are trained in landing and are empowered to make decisions regarding the well-being of our passengers. So please be kind to listen to them.
- Flat water canoeing/kayaking
When rowing or kayaking is part of a planned route, the team will be provided with basic guidance on what to do in the event of a reversal by the riding techniques and tour guides. Always listen to local guides before you start.
All team members and leaders must wear life jackets when organizing, kayaking or rowing as part of the team. Helmets are not essential for flat water riding. Team members should wear sandals to protect their feet from rocks, but not to impede their ability to swim.
Team members should not row or paddle if they are unable to swim confidently in the water above head height. A scout and sweep system will be used for flat water kayaking or boating. The team should not be separated by more than 200 meters; Lead paddlers must row and wait for Taylor to arrive regularly.
For snorkeling and diving activity included, your leader will inform you of safe action procedures before departure. However, travelers should carefully consider their experience and ability in snooker, diving and swimming before engaging in such activities, and should only follow the instructions on safety briefs.
- First aid kits
Each leader and guide is trained and qualified for first aid and has a medical kit that they carry with them throughout the journey. This medical kit holds basic first aid supplies. After inform to the relevant medical helps, until medical assistance is provided, our leaders will provide first aid when appropriate. Personal medications should always be carried by the passenger if necessary and disclosed to the leader in the event of an emergency.